Support

If you need assistance with any services, billing or support on an issue, our team is ready to help.

Managed Service Desk

Our service desk operates 9:00 am to 5:00 pm Monday to Friday, excluding public holidays, to assist with issues or queries relating to the equipment within your network that we manage as part of the service. Contact our Managed Network Services team on 1300 591 546
(Option 2) or email support@terrecom.net.au.

Tickets can also be raised directly at https://terrecom.accelo.com/portal, as well as viewing the status of all tickets.

Billing or Accounts Enquiries

Contact our accounts team on 1300 591 546 (Option 3) for any queries or email accounts@terrecom.net.au.
Managed Services customers can access your billing portal via https://myaccount.terrecom.net.au.
Please get in touch with our accounts team for any issues associated with accessing the accounts portal.

Managed Network Portal Links

Access your network map https://my.auvik.com
Access managed network dashboards https://terrecom.logicmonitor.com
(not enabled for all customers)