Managed Network Services
TerreCom MNS offers enhanced network monitoring, visibility and reporting for key network assets. Dynamic, real-time
network mapping allows at-a-glance view of issues and device performance. Customers with Fully Managed devices will
have access to view the network status.
The service includes some or all the following, depending on service option chosen:
- Monitoring of agreed network devices 24/7
- Automated notification of agreed events 24/7 or as requested
- Service response 9am-5pm Monday – Friday (excl public holidays)
- Assistance with service restoration where managed device is affected
- Simplex device changes
- Monthly network and device performance reporting
- Monthly activity ticket reporting
- Device configuration management and backup
- Device firmware/software management
- Asset lifecycle management and advice
- Assistance with resolution of network performance issues

Network Performance Reporting
Features | Benefits |
---|---|
Choice of Service Tier
|
Choose the tier best matched to the equipment capability and importance |
Choice of Service Assurance Levels
|
Assurance level it tied to Service Tier. |
Choice of Device Access Level
|
Choose the level of device access your organisation needs. |
Dynamic Network Visibility Available via web portal view for Fully Manged devices. |
Real-time map of network status and issues |
Network Performance Reporting Rich, dashboard style, reporting presented monthly showing key network performance metrics and trends. |
Reports are customisable and contain rich content in HTML format. |
Service Desk Single point of contact for issues, add/move/change requests, billing enquiries. |
Simplex add, move, change requests are included for Proactive and Fully Managed service tiers. |
Complement Existing Management In cases where it may be preferred to use other parties to provide management for certain devices. |
Service is flexible and can coexist with 3rd party managed devices. |
Simple Billing Simply monthly invoice based on managed device count |
Price per device, per month |