1300 591 546 info@terrecom.net.au

Manage

Consult
Design
Our best-in-market technology allows us to provide complete network management from the ground up. Choose a service tier that best fits your business needs, and allow us to keep your network running with ease and efficiency. We develop an understanding of your network with a focus on personalised service.

We use intelligent network systems to identify issues and anomalies and support predictive analysis of performance degradation, allowing us to provide solutions before a problem develops.

Management Service Tiers

Basic Management
Support for simple devices or non-critical assets

  • Service monitoring for reachability only
  • No fault notification – Best effort response
  • Service assurance – reactive, best effort
  • Asset lifecycle advice

Enhanced Management
Support for simple devices or non-critical assets

  • Service monitoring for reachability only
  • Proactive fault notification – best effort – response as per service assurance target
  • Service assurance – reactive, best effort
  • Asset lifecycle advice

Comprehensive Management
Support for simple and complex devices or important assets

  • Service monitoring for a range of service metrics
  • Proactive fault notification – response as per service assurance target
  • Service assurance – proactive – restoration as per service assurance target
  • Asset lifecycle advice
  • Simplex Adds /Moves /Changes
  • Configuration file Management

Premier Management
Support for complex devices or important/critical assets

  • Service monitoring for a range of service metrics
  • Proactive fault notification – response as per service assurance target
  • Service assurance – proactive – restoration as per service assurance target
  • Asset lifecycle advice
  • Simplex Adds /Moves /Changes
  • Configuration File Management
  • Network performance reporting

SERVICES FEATURE Basic Enhanced Comprehensive Premier
Services Desk – 9am-5pm Monday – Friday M M N N
Fault Monitoring & Notifications ^ ^ N N
Service Assurance B# EN CN P
Equipment Restoration Assistance M [ [ N
Equipment Operating System Software Management M M M N
Configuration File Management & Backup M M N N
Asset Lifecycle Management Advice N N N N
ADDS,MOVES & CHANGES Basic Enhanced Comprehensive Premier
Minor Change – Simplex [ [ N N
Minor Change – Complex [ [ [ [
Major Change [ [ [ [
FEATURES Basic Enhanced Comprehensive Premier
Hosted network monitoring instance for reporting & management systems Shared Shared Shared Shared
Network Management Portal view M M N N
Encypted management traffic N N N N
Protocols used to access/poll CPE SNMP,
ICMP		 SSH, SNMP,
ICMP, HTTPS		 SSH, SNMP,
ICMP, HTTPS		 SSH, SNMP,
ICMP, HTTPS
SERVICES FEATURE Basic Enhanced Comprehensive Premier
Ticket Reporting M N N N
Networking Performance M M M@ N
Symbol Key
N standard service feature P proactive service assurance
M service feature not available C Comprehensive service assurance
[ An optional feature for an additional charge E Enhanced service assurance
^ Best effort notification and service assurance response @ Basic performance reporting